Cancellation and Refunds Policy


  1. To cancel or reschedule a booking, log in to the "My Bookings" section. The cancellation calculation is based on the cancellation date and journey start date.
  2. Rescheduling is only allowed once and can be done upto 7 days prior to the journey start date.
  3. The cancellation policy is as follows:
    1. If cancellation is done at least 15 days prior to the journey start date, a 90% refund will be given.
    2. If cancellation is done at least 7 days prior to the journey start date, a 50% refund will be given.
    3. If cancellation is done within 7 days of the journey start date, no refund will be given.
  4. Refunds will be processed within 10 working days from the cancellation date.
  5. Refunds will be processed in the bank account added in the "My Bookings" section.
  6. Alternatively, bank details can be emailed to refunds@mahahouseboat.com for refunds.